Trellech Surgery: Important Updates

August 11th Update:

The Prescription Collection and Delivery Service from Help on The Narth will stop at the end of this month. The last collection/delivery will be Thursday 27th August.  

A huge thank you to the volunteers who have made this service possible during Covid Lockdown.

Please be reassured that if there is a ‘second wave’ of the virus and a further lockdown, the service will be resumed.

July 8th Update:

The Trellech Surgery has asked us to remind patients that the Help on The Narth prescription collection and delivery service continues. They ask that as many patients as possible use it. This reduces the risk of infection to staff at the surgery, to other patients visiting the surgery (some of whom are very sick) and to the community at large, thereby reducing the risk of a second wave.

June 2020: A summary of information from Wye Valley Practice sent to Help on The Narth

The surgery continues to operate a telephone triage system, ensuring patients get the most appropriate care at the right time.  All consultations are initially over the phone or via video (where it is appropriate, the patient feels confident and technology is on our side).

They have also introduced ‘e-consult’ – an online system that guides the patient to the most appropriate care, and allows clinicians to respond to requests with advice, a telephone or video consultation, or a face to face appointment.  Many patients have been using this with great success.  More information is available via the website:

Where patients do need to be seen face to face, there are systems in place to keep everyone safe, including asking patients to wait in their cars, using a separate consultation room, using PPE for clinicians and patients and special arrangements in place for those patients who are ‘shielding’.

All patients are screened for COVID19 symptoms prior to being seen.

The surgery encourages any patient who has ANY health concern (COVID or non-COVID related) to call and ask for help.  

As we see changes to lockdown beginning to take effect, albeit at different rates and with different expectations, there will undoubtedly be changes for us all. However, the surgery anticipates that processes and infrastructure are in place to deal effectively with any second or subsequent wave of Covid-19, and they are looking ahead to plan for the winter months, including the annual flu vaccination programme.

Sources of Covid-19 and related health information

Help for carers (including unpaid and family carers):

This Welsh Government site provides several links to a variety of sources of information:

Information from Learning Disability England:

Information for children:

Information about social distancing:

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