Help on The Narth Prescription Collection Service

UPDATE: 23rd March 2021

Following discussions with our volunteers and with Trellech Surgery, Help on the Narth has decided to cease the prescription and delivery service after Easter. The last collection will be on Thursday 1st April. We will continue to collect prescriptions in an emergency where the patient or carer is unable to get to the surgery in person. In this case, please get in touch via or ring 861974.

Like everyone else, we hope the service won’t be required again but be assured that we will leave all the systems in place so we can pick it up again quickly, should the need arise.

Thank you to everyone for working with us and the surgery to make things as easy as possible during this last lockdown. We all appreciate the support you’ve given us.

To assist the surgery while we are in Level 4 lockdown, Help on The Narth is resuming the prescription collection service. The practice staff prefer people to use this service as it reduces the number of people visiting the surgery – which helps to protect us, to protect our wonderful NHS staff and to protect the wider community. So even if you are not isolating, please allow our volunteers to collect your prescriptions for you.

There will be a twice weekly collection service with Trellech Surgery on Tuesdays and Thursdays.

Please try to order your repeat prescriptions at least one week before you need them, if you can.

When ordering your prescription, please tell the surgery it will be collected by a Help on The Narth Volunteer.

  • If you order your prescriptions online, there is a free text box where you can tell the surgery it will be collected by a Help on The Narth volunteer.
  • If you order your prescription by telephone, after you’ve given the surgery your name and other details, mention that it will be collected by a Help on The Narth volunteer.

Then contact us to let us know your prescription is to be collected. We need your full name, as it is recorded by the surgery, the date your prescription is to be collected, where you live and a phone number or email address in case we need to contact you. If you have any particular details about delivery (such as where to leave the package) that would also be helpful.

If you are a patient at one of the Monmouth surgeries, please contact us first and we will pass the message to the volunteer and let you know what arrangements we have been able to put in place.

If you need an urgent prescription or any other errand involving any of the surgeries, please get in touch. We can arrange individual collections for anything that can’t wait until our next scheduled collection



Or phone:
Jane 01600 861974
Marilyn 01600 860031

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